Placed a small order Jan 4, arrived Jan 15 (intact and of good quality). Never received a confirmation e-mail or shipping notice. So..., things are pretty much as they've always been with the Dungeon.
If you're not in a hurry and are looking for good deals on some neat materials (Congo Hair is a staple in my tying), consider ordering from him. Just understand, his idea of customer service doesn't include speed or communication.